Lindenwood University



View Full HTML Version

Online Programs - Complaint Process

As a student in a Lindenwood University online degree program, you may file a complaint with your state if you feel your rights, ranging from legal to academic to scholastic to financial, were violated. Each state has its own complaint “board” that investigates allegations. Listed below is the information you need to file a complaint with your state including website, email address, and contact person(s).

Alabama (Alabama Residents Only)
http://www.ache.state.al.us/

Alabama Commission on Higher Education 
Elizabeth C. French 
Director, Office of Institutional Effectiveness and Planning 
Alabama Commission on Higher Education 
Office of Institutional Effectiveness and Planning 
334-242-2179 
elizabeth.french@ache.alabama.gov 

Alabama Department of Postsecondary Education 
Annette Funderburk 
Private School Licensure Specialist 
Alabama Department of Postsecondary Education 
Office of Private School Licensing Division 
334-293-4651 
annette.funderburk@dpe.edu 

Alabama Office of the Secretary of State 
Rebecca Morris, CPM 
Director of Business Services 
Office of Alabama Secretary of State 
334-242-7221 
rebecca.morris@sos.alabama.gov

Alaska (Alaska Residents Only)
http://acpe.alaska.gov/

Alaska Commission on Postsecondary Education 
Kierke A. Kussart 
Program Coordinator for Institutional Authorization 
Alaska Commission on Postsecondary Education 
907-465-6741 
Kierke.kussart@alaska.gov 
EED.ACPE-IA@alaska.gov

Arizona (Arizona Residents Only)
http://azppse.state.az.us/student_info/compliance.asp

Arizona State Board for Private Postsecondary Education 
Teri Stanfill 
Executive Director 
Arizona State Board for Private Postsecondary Education 
602-542-2399 
teri.stanfill@azppse.gov

Arkansas (Arkansas Residents Only)
Arkansas Higher Education Coordinating Board certification does not constitute an endorsement of any institution, course or degree program. Such certification merely indicates that certain minimum standards have been met under the rules and regulations of institutional certification as defined in Arkansas Code §6-61-301.
http://www.adhe.edu/Pages/home.aspx

Arkansas Department of Higher Education 
Alana Boles 
Coordinator, Academic Affairs 
Arkansas Department of Higher Education 
501-371-2060 
Alana.Boles@adhe.edu 

Arkansas State Board of Private Career Education 
Brenda Germann 
Director 
Arkansas State Board of Private Career Education 
501-683-8000 
brenda.germann@arkansas.gov

California (California Residents Only)
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

California Bureau for Private Postsecondary Education 
Joanne Wenzel 
Deputy Bureau Chief 
Bureau for Private Postsecondary Education 
916-431-6905 
joanne.wenzel@dca.ca.gov

Colorado (Colorado Residents Only)
http://highered.colorado.gov/Academics/Complaints/default.html

Colorado Department of Higher Education 
Heather DeLange 
Academic Policy Officer 
Colorado Department of Higher Education 
303-866-2723 
heather.delange@dhe.state.co.us 

Colorado Division of Private Occupational Schools 
Georgia Roberts 
Deputy Director 
Division of Private Occupational Schools 
303-866-2723 
Georgia.roberts@dhe.state.co.us

Connecticut (Connecticut Residents Only)
http://www.ctohe.org/

Connecticut Office of Higher Education 
Patricia Santoro 
Director of Academic Affairs 
Office of Financial and Academic Affairs for Higher Education 
860-947-1822 
PSantoro@ctdhe.org

Delaware (For Delaware Residents Only)
http://www.doe.k12.de.us/   

Delaware Department of Education 
Angeline Willen 
Director, Teacher & Administrator Quality Development 
Delaware Department of Education 
302-857-3388 
angeline.willen@doe.k12.de.us

District of Columbia (For District of Columbia Residents Only)
www.osse.dc.gov

DC Education Licensure Commission 
Robin Y. Jenkins 
Executive Director 
DC Education Licensure Commission 
202-724-2095 
robin.jenkins@dc.gov

Florida (Florida Residents Only)
http://www.fldoe.org/cie/

Florida Department of Education, Commission for Independent Education 
Sam Ferguson 
Executive Director 
Commission for Independent Education 
Florida Department of Education 
850-245-3200 
sam.ferguson@fldoe.org

Georgia (Georgia Residents Only)
http://www.gnpec.org/MainMenu.asp 

Georgia Nonpublic Postsecondary Education Commission 
Carl G. Camann, Ph.D. 
Deputy Director 
Georgia Nonpublic Postsecondary Education Commission 
770-414-3208 
ccam@npec.state.ga.us

Hawaii (Hawaii Residents Only)
No Contact information available

Idaho (Idaho Residents Only)
http://www.boardofed.idaho.gov 

Idaho State Board of Education 
Valerie Fenske 
State Coordinator for Private Colleges & Proprietary Schools 
Idaho State Board of Education 
208-332-1587 
valerie.fenske@osbe.idaho.gov

Illinois (Illinois Residents Only)
http://www.ibhe.org/default.htm

Illinois Board of Higher Education 
Dr. Dan Cullen 
Deputy Director, Academic Affairs 
Illinois Board of Higher Education 
431 East Adams Street, Second Floor 
Springfield, IL 62701 
(217) 557-7352 
Cullen@ibhe.org

Indiana (Indian Residents Only)
http://www.in.gov/cpe/2329.htm

Public, and Private Non-Profit, Degree-Granting Institutions: 
Ken Sauer, Ph.D. 
Senior Associate Commissioner for Research and Academic Affairs, 
Indiana Commission for Higher Education (CHE)/ 
Executive Director, Indiana Board for Proprietary Education (BPE) 
317-464-4400 ext. 121 
ksauer@che.in.gov 

Private For-Profit, Degree-Granting Institutions: 
Ross Miller 
Director of Accreditation and Regulatory Compliance 
Indiana Board for Proprietary Education (BPE)/ 
Indiana Commission for Higher Education (CHE) 
317-464-4400 Ext. 138 
rmiller@bpe.che.in.gov 

Indiana Department of Workforce Development 
Dinell Edge 
Accreditation Specialist 
Office for Career and Technical Schools (OCTS) 
Indiana Department of Workforce Development (DWD) 
317-234-8338 
dedge1@dwd.in.gov

Iowa (Iowa Residents Only)
http://www.iowacollegeaid.gov/ 

Iowa College Student Aid Commission 
Carolyn Small 
Postsecondary Registration Administrator 
Iowa College Student Aid Commission 
515-725-3413 
carolyn.small@iowa.gov

Kansas (Kansas Residents Only)
http://www.kansasregents.org

Kansas Board of Regents 
Jacqueline Johnson 
Director of Private Postsecondary and Out-of-State Education 
Kansas Board of Regents 
785-296-4917 
jjohnson@ksbor.org

Kentucky (Kentucky Residents Only)
http://www.kcpe.ky.gov/ 

Kentucky Council on Postsecondary Education 
Sarah Levy, J.D. 
Director of Postsecondary Licensing 
Council on Postsecondary Education 
502.573.1555, ext. 350 
sarah.levy@ky.gov 

Kentucky Commission on Proprietary Education 
Steve Wilborn 
Interim Executive Director 
Kentucky Commission on Proprietary Education 
502-564-4185 
kcpe@ky.gov

Louisana (Louisana Residents Only)
http://regents.state.la.us/

Louisiana Board of Regents

Proprietary Schools: 
Carol Marabella 
New School Contact 
Program Manager/Proprietary Schools 
Louisiana Board of Regents 
225-342-4253 
carol.marabella@la.gov 

Academic Degree-Granting Institutions: 
Larry Tremblay 
Deputy Commissioner for Academic and Student Affairs 
Louisiana Board of Regents 
225-342-4253 
larry.tremblay@la.gov

Maine (Maine Residents Only)
http://www.maine.gov/doe/highered/

Maine Department of Education, Office of Higher Education 
Laurie Halligan 
Higher Education Specialist 
Maine Department of Education 
Augusta, Maine 04333 
207-624-6607 
laurie.halligan@maine.gov

Maryland (Maryland Residents Only)
http://mhec.maryland.gov/highered/acadaff/mhecstudentcomplaintprocess.pdf

Maryland Higher Education Commission 
Shawna Acker-Ball, Ph.D. 
Director of Academic Affairs 
Maryland Higher Education Commission 
410-767-3268 
sackerball@mhec.state.md.us

Massachusetts (Massachusetts Residents Only)
http://www.mass.edu 

Massachusetts Department of Higher Education 
Academic Policy Staff 
Massachusetts Department of Higher Education 
617-994-6922 
approvalquery@bhe.mass.edu

Michigan (Michigan Residents Only)
http://www.michigan.gov/lara/0,4601,7-154-35299_35414...   

Michigan Department of Licensing and Regulatory Affairs 
Michael Beamish 
Manager 
Michigan Department of Licensing and Regulatory Affairs 
Corporations, Securities & Commercial Licensing 
Licensing Division 
517-241-6806 
beamishm@michigan.gov

Minnesota (Minnesota Residents Only)
Lindenwood University is registered as a private institution with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.
http://www.ohe.state.mn.us/mPg.cfm?pageID=197

Minnesota Office of Higher Education 
George R. Roedler, Jr., JD 
Manager, Institutional Registration & Licensing 
Minnesota Office of Higher Education 
651-259-3975 
george.roedler@state.mn.us

Mississippi (Mississippi Residents Only)
http://www.mississippi.edu/mcca/

Mississippi Commission on College Accreditation
Menia DykesDirector of Accreditation 
Mississippi Commission on College Accreditation 
601-432-6372 
mdykes@mississippi.edu 

Commission on Proprietary School and College Registration 
Kim Verneuille 
Director of Proprietary Schools 
Commission on Proprietary Schools and College Registration (CPSCR) 
601-432-6185 
kverneuille@mccb.edu

Missouri (Missouri Residents Only)
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESO...

Missouri Department of Higher Education 

Missouri-Based Institutions and Non-Missouri Private Institutions: 
Leroy Wade 
Deputy Commissioner 
Missouri Department of Higher Education 
573-751-2361 
leroy.wade@dhe.mo.gov 

Non-Missouri Public Institutions: 
Rusty Monhollon 
Assistant Commissioner for Academic Affairs 
Missouri Department of Higher Education 
573-751-2361 
rusty.monhollon@dhe.mo.gov

Montana (Montana Residents Only)
http://www.mus.edu/borpol/bor300/320-1.pdf

Montana University System, Montana Board of Regents 
Karin J. Janssen 
CCN Program Manager/Academic Policy and Process Analyst 
Montana University System 
Office of the Commissioner of Higher Education 
406-444-0607 
kjanssen@montana.edu

Nebraska (Nebraska Residents Only)
http://www.ccpe.state.ne.us/PublicDoc/CCPE/Default.asp

Nebraska Coordinating Commission for Postsecondary Education 
Kathleen Fimple 
Academic Programs Officer 
Nebraska’s Coordinating Commission for Postsecondary Education 
402-471-0030 
kathleen.fimple@nebraska.gov 

Nebraska Department of Education, Private Postsecondary Career Schools 
Brad Dirksen 
Program Director 
Nebraska Department of Education 
402-471-4825 
Brad.dirksen@nebraska.gov

Nevada (Nevada Residents Only)
http://www.cpe.state.nv.us

Nevada Commission on Postsecondary Education 
David Perlman 
Administrator 
Nevada Commission on Postsecondary Education 
702-486-7330 
dperlman@cpe.state.nv.us

New Hampshire (New Hampshire Residents Only)
http://www.education.nh.gov/highered/colleges/index.htm

New Hampshire Department of Education 
Patricia Edes 
Assistant to Director 
New Hampshire Department of Education 
Division of Higher Education • Higher Education Commission 
603-271-0257 
patricia.edes@doe.nh.gov

New Jersey (New Jersey Residents Only)
http://www.state.nj.us/highereducation/index.html   

New Jersey Secretary of Higher Education 
Rochelle Hendricks 
Secretary of Higher Education 
State of New Jersey, Office of the Secretary of Higher Education 
609-292-4310 and 609-292-8052 
Assistant: Michelle Robinson, Michelle.Robinson@njhe.state.nj.us 

New Jersey Department of Labor and Workforce Development 
Robert Grimmie 
Director, Center for Occupational Employment Information 
New Jersey Department of Labor and Workforce Development 
609-292-8658 
Robert.Grimmie@dol.state.nj.us 
schoolapprovalunit@dol.state.nj.us

New Mexico (New Mexico Residents Only)
http://www.hed.state.nm.us

New Mexico Higher Education Department 
Questions about policies and application processes: 
Diane Vigil-Hayes 
Private & Proprietary Schools Administrator and Compliance Officer 
New Mexico Higher Education Department 
505-476-8418 
Diane.Vigil@state.nm.us 

Questions about agency’s authority: 
David Mathews 
Director of Private & Proprietary Schools and General Counsel 
New Mexico Higher Education Department 
505-476-8402 
David.Mathews@state.nm.us

New York (New York Residents Only)
http://www.highered.nysed.gov/ocue/aipr/home.html

New York State Department of Education, Bureau of Proprietary School Supervision 
Monica Borden 
School Licensing Supervisor 
Bureau of Proprietary School Supervision 
New York State Department of Education 
518-474-3969 
mborden@mail.nysed.gov 

New York State Department of Education, Office of College and University Evaluation 
Ellen Zunon 
Office of College and University Evaluation 
New York State Department of Education 
518-474-2593 
ezunon@mail.nysed.gov

North Carolina (North Carolina Residents Only)
http://www.northcarolina.edu/aa_planning/licensure/index.htm

The University of North Carolina Board of Governors 
Cherisa Williams 
Licensure Specialist 
The University of North Carolina General Administration 
919-962-4621 
cnwilliams@northcarolina.edu 

North Carolina Community College System, Office of Proprietary Schools 
Diannette Jackson 
Education Consultant/Program Auditor II 
North Carolina Community College System 
Office of Proprietary School Services 
919-807-7149 
jacksond@nccommunitycolleges.edu

North Dakota (North Dakota Residents Only)
www.nd.gov/cte/

North Dakota State Board of Higher Education 
Tanya Spilovoy 
Director, Distance Education and State Authorization 
North Dakota University System 
701-224-2498 
tanya.spilovoy@ndus.edu

Ohio (Ohio Residents Only)
http://www.ohiohighered.org

Ohio Board of Regents 
Shane DeGarmo 
Senior Director, Program Development and Approval 
The Ohio Board of Regents 
614-387-1215 
sdegarmo@regents.state.oh.us 

Ohio State Board of Career Colleges and Schools 
John Ware 
Executive Director 
Ohio State Board of Career Colleges and Schools 
614-466-7802 
john.ware@scr.state.oh.us

Oklahoma (Oklahoma Residents Only)
http://www.okcareertech.org/

Oklahoma State Regents for Higher Education 
Gina M. Wekke 
Assistant Vice Chancellor for Academic Affairs 
Oklahoma State Regents for Higher Education 
(405) 234-4300 
gwekke@osrhe.edu 

The Oklahoma Board of Private Vocational Schools 
Nora Ann House, MBA, CPA 
Director 
The Oklahoma Board of Private Vocational Schools 
405-528-3370 
nhouse@obpvs.ok.gov 

Oklahoma Board of Career and Technology Education 
Joe Robinson 
Associate State Director of Field Services 
Oklahoma Department of Career and Technology Education 
405-743-5198 
jrobi@okcareertech.org

Oregon (Oregon Residents Only)
http://www.osac.state.or.us/ODA/

Oregon Office of Degree Authorization 
Alethia Miller 
Academic Program Evaluator 
Program Evaluator for Out-of-State Institutions, Office of Degree Authorization 
Oregon Higher Education Coordinating Commission 
503-373-0003 
alethia.miller@state.or.us 

Oregon Department of Education, Private Career Schools Office 
Matthew Barber 
Operations, Fiscal & Data Management Specialist 
Oregon Department of Education, Private and Career Schools Office 
503-947-5716 
matt.barber@state.or.us

Pennsylvania (Pennsylvania Residents Only)
http://www.portal.state.pa.us/portal/server.pt/community/institution...

Pennsylvania Department of Education 
Patricia Landis 
Division Chief, Higher and Career Education 
Pennsylvania Department of Education 
717-783-8228 
ra-distanceeducation@pa.gov 
RA-COLLUNIVSEMINFO@state.pa.us

Rhode Island (Rhode Island Residents Only)

http://www.ribghe.org/

Rhode Island Board of Governors for Higher Education 
Deanna Velletri 
Rhode Island Office of Higher Education 
Academic and Student Affairs 
401-456-6010 
dvelletri@ribghe.org

South Carolina (South Carolina Residents Only)
http://www.che.sc.gov/AcademicAffairs/License/Regulations.pdf

South Carolina Commission on Higher Education 
Renea Eshleman 
Program Manager, Non-Public Postsecondary Institution Licensing 
South Carolina Commission on Higher Education 
803-737-2281 
reshleman@che.sc.gov

South Dakota (South Dakota Residents Only)
http://sdsos.gov/content/viewcontent.aspx?cat=adminservices&...

South Dakota Secretary of State 
Mike Lauritsen 
Postsecondary Education 
Office of the South Dakota Secretary of State, Jason M. Gant 
605-773-3537 
sos.edu@state.sd.us

Tennessee (Tennessee Residents Only)
http://www.tn.gov/thec/

Tennessee Higher Education Commission 

Information regarding THEC’s authority and policies: 
Lindsey Vaughan, Esq. 
Assistant Director for Regulatory Affairs 
Tennessee Higher Education Commission 
615-253-8874 
lindsey.vaughan@tn.gov 

Information regarding the application process: 
Teresa Warren 
Technical Educational Specialist 
Tennessee Higher Education Commission 
615-253-6285 
teresa.warren@tn.gov

Texas (Texas Residents Only)
http://www.twc.state.tx.us/svcs/propschools/problem-school.html

Texas Higher Education Coordinating Board 
Cathie Maeyaert 
Special Projects Director 
Texas Higher Education Coordinating Board 
512-427-6527 
Cathie.Maeyaert@THECB.state.tx.us 

Texas Workforce Commission 
Catherine Bingle 
Director of Career Schools and Colleges 
Texas Workforce Commission 
512-463-9544 
catherine.bingle@twc.state.tx.us 

PLEASE CONTACT TWC CAREER SCHOOLS AND COLLEGES: 
(866) 256-6333, Option 1 
career.schools@twc.state.tx.us

Utah (Utah Residents Only)

http://www.consumerprotection.utah.gov/

Utah Division of Consumer Protection 
Marla Winegar 
Administrator 
Utah Division of Consumer Protection 
801-530-6601 
mwinegar@utah.gov

Vermont (Vermont Residents Only)
http://www.education.vermont.gov/new/html/mainboard.html

Vermont State Board of Education 
Cathy Hilgendorf 
Postsecondary Approval Coordinator 
Vermont Agency of Education 
802-828-5402 
cathy.hilgendorf@state.vt.us

Virginia (Virginia Residents Only)
http://www.schev.edu/

State Council for Higher Education in Virginia 
Joe DeFilippo 
Director of Academic Affairs and Planning 
State Council of Higher Education for Virginia (SCHEV) 
Private and Out-of-State Postsecondary Education 
804-225-2629 
JoeDeFilippo@schev.edu

Washington (Washington Residents Only)
http://www.wsac.wa.gov/

Washington Student Achievement Council 
Karen Oelschlager 
Program Administrator/Degree Authorization 
Washington Student Achievement Council 
360-753-7869 
kareno@wsac.wa.gov 

Washington Workforce Training and Education Coordinating Board 
Patricia Spencer 
Program Manager, Private Vocational School Licensing and Consumer Protection 
Washington Workforce Training and Education Coordinating Board 
360-709-4641 
pspencer@wtb.wa.gov

West Virginia (West Virginia Residents Only)
http://www.wvctcs.org/

West Virginia Higher Education Policy Commission 
Mark Stotler 
Assistant Director of Academic Affairs 
West Virginia Higher Education Policy Commission 
304-558-0262 
stotler@hepc.wvnet.edu 

West Virginia Council for Community and Technical College Education 

Degree Granting Institutions: 
Mark Stotler 
Assistant Director of Academic Affairs 
West Virginia Higher Education Policy Commission 
304-558-0262 
stotler@hepc.wvnet.edu 

Business, Occupational and Trade Schools: 
Teresa Smith 
Administrative Associate 
West Virginia Council for Community and Technical College Education 
304-558-2411 
tsmith@wvctcs.org

Wisconsin (Wisconsin Residents Only)
http://eab.state.wi.us/resources/complaint.asp

Wisconsin Educational Approval Board 
David C. Dies 
Executive Secretary 
Wisconsin Educational Approval Board 
608-267-7733 
david.dies@eab.state.wi.us

Wyoming (Wyoming Residents Only)
http://edu.wyoming.gov/Programs/schools/private_school_licensing.aspx

Wyoming Department of Education 
Elaine Marces 
Private School Program Manager 
Wyoming Department of Education 
307-777-6210 
elaine.marces@wyo.gov

Other U.S. Territories 

America Samoa (America Samoa Residents Only)

American Samoa Community College 
Kathleen Kolhoff, Ph.D. 
Vice President 
Academic and Student Affairs 
American Samoa Community College 
684-699-9155 
k.kolhoff@amsamoa.edu 

Federated States of Micronesia (Micronesia Residents Only)

College of Micronesia 
Mariana Ben 
Vice President 
College of Micronesia-FSM 
mben@comfsm.fm 

Guam (Guam Residents Only)

Guam Community College 
Mary Okada 
President of Guam Community College 
mary.okada@guamcc.edu 

University of Guam 
Robert Underwood 
President of the University of Guam 
anacletus2010@gmail.com 

Puerto Rico (Puerto Rico Residents Only)

Puerto Rico Council on Education 
Idalia I. Zavala Maldonado 
Director, Licensing and Accreditation Area 
Puerto Rico Council on Education 
787-641-7100 
izavala@ce.pr.gov

Republic of Palau (Palau Residents Only)

Palau Community College 
Dr. Patrick U. Tellei 
President 
Palau Community College 
680-488-1669 
tellei@palau.edu 

Republic of Marshall Islands (Marshall Islands Residents Only)

Scholarship Grant and Loan Board 
Brenda Alik Maddison 
Assistant Secretary of Policy and Planning 
balikmad@yahoo.com 

The Commonwealth of Northern Mariana Islands (Northern Mariana Islands Residents Only)

Northern Marianas College 
Galvin Deleon Guerrero 
Accreditation Liaison 
Northern Marianas College 
galving@nmcnet.edu 

U.S. Virgin Islands (U.S. Virgin Islands Samoa Residents Only)

US Virgin Islands Department of Education 
Wynant Watty-Benjamin 
Chief of Staff, Office of the Commissioner 
US Virgin Islands Department of Education 
wwbenjamin@doe.vi




Copyright 1827-2014 Lindenwood University • 209 S. Kingshighway • St. Charles, MO 63301
Switchboard (636) 949-2000
Undergraduate Admissions (636) 949-4949
Evening & Graduate Admissions (636) 949-4933