1. Repeat steps 1-5 from above to login to the Transact eAccounts Mobile App.
2. Ensure your second device is signed into the same iCloud account as the first device.
3. From the Campus ID screen in Transact eAccounts, tap the in the upper right corner of your Transact Mobile Credential display.
4. Tap Add or Remove Campus ID from Wallet.
5. Choose your second device to add your Transact Mobile Credential.
6. On the Add Card to Wallet screen, tap Next in the upper right corner.
7. Follow the onscreen instructions to complete adding your card.

Instructions can be found at Self-Service Password Reset (SSPR).

Instructions can be found at Multi-Factor Authentication.

We recommend you retain your physical PRIDE PASS Card in a secure location as a back-up should you lose a device.

Yes, your physical PRIDE PASS Card will continue to function after you have added your Virtual PRIDE PASS Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Lindenwood University community. Anyone found to be misusing their physical card or Pride Pass will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

When using Express Mode (iPhone 6s or later), your PRIDE PASS Card will not be displayed with other cards in Apple Wallet for security reasons.

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965). Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

1. On your device, go to Settings > General > Software Updates.
2. If your device is running iOS 12.2 or later you're ready to use the Mobile ID.
3. If not, tap Download > Install. You may need to enter your passcode to start the update.

Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

1. The Series # for your Apple Watch can be found on the back of the Watch
2. Instructions for verifying and/or updating your Apple Watch software version can be found at: https://support.apple.com/en-us/HT204641

Information can be found at Apple ID Support or Apple iCloud Support.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

You can add one iPhone and one Apple Watch on your account at a time. See the 'Securing My Account' section below if you have lost a device and need to deactivate your credential.

First remove the pass from your old device from Apple Wallet. Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet

No. If your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish

Yes, you can remove your credential from Apple Wallet and re-add it when you return. *

To remove your Virtual PRIDE PASS Card, navigate to the Apple Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Virtual PRIDE PASS Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Lindenwood Pride Pass

Yes, but we recommend the Remove Card Option directly from Apple Wallet.

From iPhone:

1. Navigate to the Wallet app.
2. Tap (…) in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

1. Navigate to the Watch app on your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Transact eAccounts:

1. Open the Transact eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and Login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
7. Select device(s) to remove from your card.
8. Tap Remove in the pop-up box.
9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.

Tap Remove in the pop-up box and the card will be removed from your Google Pay.

Name information on the PRIDE PASS Card comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the PRIDE PASS Card on your phone within 48 hours.

• Account balances are currently only displayed on Apple devices.
• If your account balances are $0, they will not display until funds are added.

If you have available funds that are not displaying, please contact the Bursar’s Office at (636) 949-4650

Confirm your device is no in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

As with your physical Pride Pass Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Lindenwood your credential will stay active and update accordingly.

• During regular business hours, contact the IT Help Desk at (636) 255-5100 to notify us to deactivate the Virtual Pride Pass Card Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active Or send an email to helpdesk@lindenwood.edu.

• If applicable, identify the fraudulent activity: For purchases using Dining Dollars contact the Bursar's Office at (636) 949-4650 and report the suspected fraud.

In the Transact eAccounts app:

• Click the settings gear in the upper right corner. 
• Select the Card Management option.
• Choose the credential you want to deactivate and toggle it off.
• You will receive a confirmation email. Only the selected card will be deactivated. Pride Pass other credentials will remain active.

In the Transact eAccounts web version:

• Select Card Services.
• Select Deactivate Card.
• Select the credential to deactivate and click on “Deactivate Card"
• You will receive a confirmation email. Only the selected card will be deactivated.
• Pride Pass other credentials will remain active.